It is important that you read the following terms and conditions which form the basis of the contractual agreement between the apartment owners and yourselves. It is the responsibility of renters to read these terms, and once a booking has been made, it is assumed that these terms have been read, understood and accepted.

• Pricing and Payment

  The prices on our web site are based on a one week stay, Saturday to Saturday. Prices vary between seasons. In order to simplify the payment process all payment will be channelled through the booking link on this website. A non-refundable advance payment of 30% of the total will be due upon confirmation of the booking. The balance will be due eight weeks prior to arrival.

  For bookings made within an eight week period prior to arrival, the full lease amount will be due upon confirmation.

  A mandatory local tourist tax of Euro 8.40 per person (adult or child) will also be due for payment at final confirmation as will be a one off, end of stay cleaning charge of Euro 120.

• Breakage deposit

  A fully refundable breakage deposit of Euro 300 will be charged once the booking has been confirmed. Upon departure an inventory check is carried out and the deposit is returned to renters within 14 days, minus any costs to repair or to replace any missing or damaged items.

• Damage

  Renters are responsible for any damage caused during their stay.

• Cancellations

  30% of the lease costs will be charged for any booking cancelled more than 56 days prior to arrival.

  50% of the total lease costs will be refunded for cancellations received between 55 and 29 days prior to arrival.

  25% of the total lease costs will be refunded for cancellations received between 28 and 15 days prior to arrival.

  No refund will be made for bookings cancelled within 14 days of arrival.

  Please note that these cancellation restrictions are final, regardless of the reason for the cancellation.

• Maximum Guests

  The apartment is designed to accommodate eight (8) adults and one (1) young child or baby. Bookings that include more than four (4) people under the age of 21 will not be accepted. The correct names, addresses and ages of all tenants must be provided upon reservation.

• Children

  The owners have provided a portable children's cot with bedding, high chair and a selection of toys in the apartment for young visitors. Guests are requested to leave them clean and in good condition for the next tenants.

• Booking changes

  The owners will do their best to accommodate any changes in booking dates that are requested. These will be handled on an availability basis and will be subject to a Euro 50 administration fee for each alteration.

• Keys

  Instructions on key collection will be given to renters one week prior to their arrival.

• Refuse Management

  The Flachau municipality is very strict when it comes to the separation of garbage and waste material. Rubbish must be separated into separate containers for plastics, glass, paper, food items and non recyclable items. Detailed instructions on how to do this are given in the apartment and all the necessary containers have been provided. Fines are issued by the municipality to households failing to comply. In the event that rubbish has not been properly separated, a portion of the breakage deposit will become forfeit.

• Disturbances and Force Majeure

  Tenants are requested to respect that fact that the apartment is located in a residential area and to treat neighbours and other residents with respect at all times. The owners cannot take responsibility for local disturbances or circumstances of force majeure that are not in the direct control of the owners that have an impact on the vacation of tenants. Examples of these might be acts of terror, war, weather, road closures, ski lift break downs, noise from other apartments etc. If the owners become aware of any building or road works that may effect the holiday of their tenants they will communicate this well in advance.

• No Smoking

  The entire apartment including the balconies is non smoking.

• Pets

  Pets are not allowed in the apartment.

• Arrival and Departure

  Unless otherwise agreed with the owners the latest departure time on the day of departure is 10.00 am. Arrivals are expected to be after 15.00 on the day of arrival.

• Description

  The information and prices given in this web site is accurate and up to date to the best knowledge of the apartment owners. Should any discrepancy be found, the owners will seek to take corrective action immediately. Any information given is intended as a guide line and the owners cannot be held responsible for any changes or differences that are made by third parties, information offices or on web site with links to this site. The description of the apartment has been written in good faith; however the furniture and fittings are liable to change from time to time as a result of wear and tear.

• Meet and Greet

  A meet and greet service may be arranged at a cost of Euro 30.00. This service is well worth taking as it is conducted by a local resident who can brief visitors on the best ski areas, ski hire, restaurants and other useful information as well as handing over the keys and demonstrating how everything works.

• Emergencies

  A detailed instruction book listing all emergency contact numbers is in the apartment as are the contact details of the owners and their local representatives.

• Theft

  Neither the owners nor their representatives can be held responsible for any personal effects that are mislaid or stolen during the period of tenancy. Renters are responsible for their own personal possessions.

• Owner's liability

  The owners are responsible for providing their tenants with the apartment on an accommodation only basis. If the owners fail to meet their commitment or if the apartment proves to be uninhabitable for whatever reason, the owners will consider themselves responsible. Their liability will be limited to the invoiced accommodation costs for the apartment. The owners do not accept responsibility for any injury or loss of life incurred by or to any tenant renting the apartment. Tenants are advised to take out personal insurance to cover any of these possibilities.

• Complaints

  Any complaints or shortfalls in the apartment must be communicated to the owners or their representatives immediately and in writing. If the complaint is of a serious nature, and compensation is being requested the details must be corroborated by the owner's local representative. The owners commit to doing their utmost to resolve any shortfalls in services. Should the tenant fail to communicate the complaint in writing and/or have it corroborated by the owners local representative within 28 days of departure their right to claim may be affected.

We may provide links to Web pages that are not part of the skiflat.com Web domain. These sites are managed by organizations, companies, or individuals and not under our control and we are not responsible for the information or links you may find there, we provide links to these sites merely as a convenience. We are not responsible for the information collection practices of those sites. Once you link to another site, you are subject to the privacy policy of the new site, and you should read that site's policies on privacy and information collection.

With respect to information available from this web page, neither the author nor anyone involved in creating and maintaining these sites, makes any warranty, express or implied, including the warranties of merchantability and fitness for a particular purpose, nor assumes any legal liability or responsibility for the accuracy, completeness, or usefulness of information, apparatus, product, or process disclosed, nor represents that its use would not infringe privately owned rights.

• Privacy Policy

  At no time is private information you have given us shared with third parties that have no right to that information. We may collect and store information for statistical purposes. For example, we may count the number of visitors to the different pages of our Web site to help make them more useful to visitors. This information does not identify you personally. We automatically collect and store only the following information about your visit:

  • The IP address from which you access our Web site,
  • The type of browser used to access our site,
  • The date and time you access our site and
  • The pages you visit

  The information that you provide on will be used only for its intended purpose, except as required by law or if pertinent to judicial or governmental investigations or proceedings.

  By sending us an email message, you may be sending us personal information such as your name, address, and email address. We may store your name, address, and email address in order to respond to your request or otherwise resolve the subject matter of the email. Under limited circumstances, we may be required by law to disclose the information you submit. Remember that email is not necessarily secure against interception.

• Copyright

  We generally have no objection to the reproduction and use of material and information found on the web pages, subject to the following conditions:

  • Material found on our pages may not be used to state or imply the endorsement by us of a commercial product, service, or activity, or used in any manner that might mislead.
  • We should be acknowledged as the source of the material.
  • It is unlawful to falsely claim copyright or other rights in our material.
  • We shall in no way be liable for any costs, expenses, claims, or demands arising out of the use of material by a recipient or a recipient's distributees.
  • All material is protected by copyright unless noted. Permission should be obtained from the copyright owner prior to use. If not copyrighted, the material may be reproduced and distributed without further permission. If a recognizable person appears in a photograph, use for commercial purposes may infringe a right of privacy or publicity and permission should be obtained from the recognizable person.

  We make every attempt to use media on our web pages (e.g., graphics, artwork, sounds), provided by other parties, that is free for use or in the public domain. If you notice copyright violations on one of our pages, please contact the webmaster. Of course, it is not our intention to use material illegally. Many items are collected from the Internet, where copyright information is often not available.